Patient Satisfaction Data

One of the most important ways we assess and improve quality is by asking patients or their parents about their satisfaction with their hospital experience.

One of the best indicators of an overall experience is a patient’s/family’s “likelihood to recommend” our hospital to others. A higher likelihood to recommend has been shown to be strongly related to greater patient loyalty and overall satisfaction1.

Patients and families indicate their likelihood to recommend the hospital on patient satisfaction surveys. This data is collected by Press, Ganey and Associates, an independent organization.

1 Reichheld, Frederick F. "The one number you need." Harvard Business Review December 2003: 46-54.