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From routine check-ups and specialized procedures to advanced treatment and critical care, we are committed to providing the very best care.

Planning

Nurturing Care for Every Patient

Stanford Children’s Health, is the only Bay Area health network dedicated exclusively to pediatrics and obstetrics—from pharmacies and imaging to all general services. That means whether you’re visiting us for a well check-up or specialty appointment, your child is in the best possible hands.

Our family-centered care approach means you are a part of your child’s care team. Together, we understand your child’s unique needs, and provide individualized care that nurtures their mind, body and spirit. And, we provide hugs and high fives as part of every treatment plan.

Award Winning Services

U.S. News & World Report ranked nine of our specialties as some of the best in the nation.

 

Find Your Perfect Fit

We know how important the relationship is between you, your child and your doctor. We’ve made it easy to find the right doctor for your family, in a location that’s convenient for you.

In addition to the Lucile Packard Children’s Hospital Stanford, our network includes specialty service clinics, joint venture partnerships with Sutter Health California Pacific Medical Center and John Muir Health, and many satellite hospital locations throughout Northern California.

We Value Your Insight

You’re the expert on your child, and you have valuable information and insights that can help us provide the best possible care. To prepare for your visit, please write down your insights and share them with your doctor. Bring all of your questions, too. When it comes to the health and well-being of your child, there’s no such thing as too many questions.

Immune Compromised Patients

During our construction, please take extra care when your child is coming and going from the hospital or clinics on Welch Road.

Read the guidelines

Doctor & Clinic Visits

Making Your Visit the Best it Can Be

A visit to the doctor can make some kids uneasy. Here are a few tips to make your visit easier for your child, and you.

  • Kids often fear the unknown. Talk through what to expect. With younger children, read a book about visiting the doctor. Role-play a clinic visit, using a stuffed animal or doll to demonstrate an exam.
  • Some kids fear separation. Reassure your child that you’ll be with them the entire time.
  • Discuss something fun you’ll do after your visit.
  • Build in extra travel time so that you’re not rushed. Our waiting rooms are designed to keep kids occupied and happy.
  • Allow your child to wear their favorite outfit, superhero costume or tiara.
  • Bring along a favorite toy.

Help Whenever You Need It

We know accidents don't always happen from 9-5. The After Hours Clinic is here to help.

A Little Preparation Goes a Long Way

When you arrive at one of our admitting or clinic check-in areas, you’ll be greeted by a Stanford Children’s Health staff member. Please bring the following:

  • Valid photo identification
  • Insurance information and a photocopy of your/your child’s insurance card(s)
  • Names, addresses and phone numbers of the doctor(s) who referred you to Lucile Packard Children’s Hospital Stanford and/or provides care for you or your child
  • List of your child’s medications
  • Any orders or paperwork you may have received from a health care provider
  • If you would like to authorize a family member or friend to bring your child to their appointment, please complete this form and have it available at the appointment (English/Spanish).


Patient & Family Resources

We're here to help. We have many resources, from how to pay your bill to safety tips for your visit.

 

 

 



Hospital and Procedure Visits

What to Expect

We understand that kids and their parents may come with concerns about their hospital stay. We’re here to understand your needs and theirs, and support you every step of the way. With our inclusive, family-centered approach to care, you are an important part of the team, along with our top doctors and exceptional nurses and staff.

Important Safety Instructions

Visiting Hours & Information

We welcome visitors and encourage families to spend as much time together as possible in our hospital. Learn more.

Preparing for Your Child's procedure

Surgical

The first thing to do on the day of your child’s surgery is to make sure they’re ready. If you have any questions about pre-operative fasting guidelines, symptoms that may require rescheduling, or the location of your child’s procedure, please call us (650) 736-7359. When you arrive, you and your child will meet your care team. Our Child Life Specialists are experts in helping kids understand what to expect and how to relax before a test or treatment. If you’re staying overnight, see our packing list and other helpful information in our "Hospital Visits" section.

Imaging

Various imaging studies can help doctors diagnose your child’s condition. Whether your child is having an MRI, CT, PET scan or X-ray, your doctor will let you know whether anesthesia is needed. Our Child Life Specialists are experts in helping kids understand what to expect and how to relax before a test or treatment.

Your doctor will also let you know if your child’s test will require “contrast”—a drink that helps doctors see the scan more clearly. If contrast is needed, you’ll be given instructions about how many hours before your child’s scan they should go without food or drink.

What to wear? For any diagnostic procedure, we strongly encourage parents and children to wear comfortable clothing with no metal including zippers and snaps. We think it’s a great idea to bring your child’s favorite stuffed animal, too. You may stay in the room with your child, but pregnant women have to wait outside.

We also encourage you to bring along a small bag of comforts to make your child feel at home, such as:

  • A favorite pillow or blanket
  • Cozy clothes, pajamas and slippers
  • A favorite plush toy
  • A book or two
  • A music player and headphones
  • Hand-held gaming device
  • Photos of loved ones or pets

Welcome. We are here to help.

We want your child’s hospital experience to be as smooth and comfortable as possible.

Depending on your child’s care needs, our admissions specialists may request different types of information. Please read our Admission Procedures to understand what you will need to bring to the hospital.

Surgical:

Children having surgery will get a visitor’s badge at the hospital’s main entrance and go directly to the Ford Family Surgery Center on the ground floor of the hospital. You do not need to come to the main hospital admissions patient admitting office.

Other Procedures:

Children checking in for the following should go to the main admissions patient admitting office on the 1st floor:

How are we doing?

If you have comments, questions or concerns about your child’s care or a compliment to share, please talk to your nurse, physician or the manager of your hospital unit or complete our online form. You may also reach out to a social worker or chaplain, or contact Patient Relations at (650) 498-4847.

 

 

Our Family-Centered Care Approach

Once here, you’ll meet your care team who will ensure you have all the information you need to make informed decisions. Every morning, during family-centered rounds, your child’s care team—doctors, nurses, staff and you—will meet to discuss your child’s care plan.

As part of our family-centered care program, we offer many amenities for families, including unlimited visiting hours for parents, siblings and family members. Whether you’re here for a few days or several months, we have many resources available for kids and parents to help everyone feel at home.

Child Life & Recreation Therapy

With activities like pet assisted therapy and tailored surgery prep, our Child Life specialists strive to reduce stress and embrace the value of play as an important part of healing.

 

Pain Management

 

About Your Visit

Heading Home

Some patients go home right after their procedure and others are admitted to the hospital. Your child’s care team will partner with you to continue to make sure your child is comfortable. They’ll also give you information about when your child can expect to return to school and other activities, and possibly prescriptions to continue their care at home.

When it’s time to leave the hospital, we help make your return home as easy as possible. We’ll ensure that you leave us with everything you need to provide the right follow-up care for your child. With our network of doctors throughout the Bay Area, we’ve got care close-by even after you’re comfortably at home.

Emergencies

24-Hours a Day, 7 Days a Week

We’re here for you in an emergency. Our pediatric emergency department team is made up of world-class Stanford Medicine doctors and outstanding 100-percent registered nurses. We know kids, and have designed our emergency department with them in mind—including our waiting room stocked with toys and games, and TVs and iPads in every room. Patient rooms are equipped with monitors linked to our central nursing station, which allows for constant eyes and ears on your child.

Quick Reference

Download our fact sheet with phone numbers and a map of the Pediatric Emergency Department.