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Policies

Office Policies

Scheduling appointments
Patients are seen by appointments for both urgent sick visits and for well baby, well child and teen physicals. Appointment times for sick visits are given based on the severity of the illness or injury, and your convenience. Please call early in the day for same day appointments. If your child needs immunizations only, you will still need to make an appointment. All immunization orders are confirmed by a pediatrician prior to the appointment.

We do not offer walk-in appointments. We ask that you arrive at the office a few minutes before your scheduled appointment time so that patients can be checked in by the appointment time. Patients who arrive more than 15 minutes late may need to be rescheduled.

Prescription Refills
Please ask your pharmacy to send a request to our office for all refills. We will fax back refill requests to your pharmacy within 24 hours on weekdays. Weekend and Holiday refill requests will be completed on the next business day. Please allow 24 hours for your refill request to be processed.

School/Childcare/Camp/Sport Forms
Please complete the parent’s section of the form before submitting forms to our office.  Forms are usually completed within 3 business days.  If your primary pediatrician is on vacation, the form completion may take up to 5 business days to complete.

Cancellation Policy
If you must cancel your appointment, please call us as soon as possible.  Early cancellation of appointments will allow pediatricians to see other sick children sooner.

Privacy Policies

Peninsula Pediatric Medical Group, an affiliate of Stanford Children's Health, is committed to providing you with the highest quality of health care while at the same time protecting your privacy. We understand the importance of privacy and are committed to maintaining the confidentiality of your medical information. We make a record of the medical care we provide and may receive such records from others. We use these records to provide or enable other health care providers to provide quality medical care, to obtain payment for services provided to you as allowed by your health plan and to enable us to meet our professional and legal obligations to operate this medical practice properly.

We are required by law (Health Insurance Portability and Accountability Act of 1996–HIPAA) to maintain the privacy of protected health information and to provide individuals with notice of our legal duties and privacy practices with respect to protected health information.  A copy of our Notice of Privacy Practices is available for your review in our offices and is posted.

If you have any questions, you can contact our privacy officer at our offices.