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CANCEL
COVID-2019 Alert

Information about the 2019 Novel Coronavirus. Read the latest >

Información sobre el coronavirus 2019 (COVID-19). Aprenda más >

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  • Packard children's patient and her mom in the gardenPackard children's patient and her mom in the garden

Visiting Information and Guidelines

Limiting Visitors to the Hospital

Making sure everyone is healthy is important for you and your child, and all of our patients. One way we are doing this is by limiting the number of people in the hospital. As a reminder, anyone with a cough, runny nose, fever, or sore throat should not come to the hospital.

Current visitor guidelines

  • A total of 2 people (caregivers) will be allowed to enter the hospital and be at the bedside during your hospital stay.
  • One partner or birth support person will be allowed with each patient on the Labor and Delivery, Antepartum and Maternity Units.
  • Any person visiting the hospital must be 18 years or older.
  • No entry allowed for common space use (cafeteria, gift shop, pass through to Stanford Hospital, etc.)

Ways for patients to stay in touch with friends and family:

  1. Make a phone call or video chat the child/family 
  2. Text, send an e-mail or greeting card.
  3. Send balloons (mylar type only) or other gifts by ordering from the gift shop (650) 497-8596 during shop hours
Visit our Gift Shop >

At Lucile Packard Children’s Hospital Stanford, we know that family and friends are an important part of each patient’s healing experience. As part of our commitment to family-centered care, we welcome visitors and encourage families to spend as much time together as possible in our hospital.
In general, visiting hours for the hospital are 8 a.m. to 9 p.m. and quiet hours are from 9 p.m. to 8 a.m. In most units, two or three people are allowed to visit a patient at one time. Guidelines for visitors and visiting hours may vary by unit or based on a patient’s medical needs.

Parking

Visit finding your way for information about parking and fees for visitors.

Checking-in

Safety and the well-being of our patients is our top priority. Hospital visitors must check in before entering the hospital to receive an identification badge. It is part of our commitment to ensuring a safe environment at both the Main and West buildings of Lucile Packard Children’s Hospital Stanford.

Health, safety and hand hygiene

To maintain the healthiest environment possible and to avoid infection of patients, visitors are screened for contagious diseases. Please do not bring children to visit if they display signs of contagious diseases or have been recently exposed to measles or chickenpox.

If you notice anything unusual in or around the hospital such as: missing items, unbadged personnel, suspicious persons or items, you should report your concerns to the Security Department by contacting (650) 723-7222.

The best way to prevent infection is to wash your hands often and well. All of us carry germs. To prevent these germs from harming you or your child, wash your hands with soap and use the alcohol hand sanitizer. Always clean your hands upon entering and before leaving your hospital room, before or after eating or feeding your child, after using the bathroom or changing a diaper, and after sneezing, coughing or blowing your nose.

Labor and delivery

Expectant women delivering their babies in the Johnson Center for Pregnancy and Newborn Services may have up to three visitors in their labor and delivery room at any time. Visitors must be 16 years or older with the exception of siblings who are welcome to visit with a supervising adult visitor.

Maternity

New mothers may enjoy having family and friends visit them in the Maternity Unit from 8 a.m. to 9 p.m.

Numbers of visitors by unit

The following is a list of units and the number of visitors allowed at one time during general visiting hours. Visitors not in the room can wait in lounges and waiting areas, not in the corridors. Guidelines for visitors and visiting hours may vary depending on a patient’s health and are at the discretion of clinical staff.

General Care Floors Pediatric Care Unit (PCU) 350(3 East), 360 (3 North), 374 (3 West), 380 (3 South) — 3 people
1 north — 3 people
PICU/CVICU — 2 people
Labor and Delivery — 3 people
Maternity — 2 people
NICU/IICN/PSCN — 2 people, one of whom must be the patient’s parent or designee
PACU/Same-day surgery — 2 parents or adult designees in Pre-Op and PACU
Stem cell transplant — 2 immediate family members

Overnight stay

In the Maternity Unit, one adult primary support person may stay overnight if the patient is in a private room. In a shared room, both families must provide verbal permission for a nurse to allow any support person to stay overnight.

In the Pediatric General Care Units, two parents or legal guardians may stay in the room at the discretion of the nurse if the patient is in a single room. Otherwise, when possible, bedside sleeping facilities are provided for one parent or adult designee.

For parents who aren’t able to sleep at the patient’s bedside, a social worker can assist with coordinating alternate sleeping arrangements. Parents who are assigned to sleep in a parent lounge should vacate with their belongings by 8 a.m. each morning.

Fire codes prohibit sleeping in alcoves, corridors or open public areas.

Service animals

Services animals are permitted in all areas of Stanford Children's Health and are open to the public, including most patient areas, provided the service animal does not pose a direct threat or fundamentally alter our operations or procedures. Dogs that solely provide companionship, comfort and emotional support are not services animals under the Americans with Disabilities Act.

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