SCAN Program

About the Suspected Child Abuse and Neglect (SCAN) Program

Stanford Medicine Children’s Health has a screening program designed to recognize, respond to, and manage cases of suspected abuse and harm caused by neglect in patients seen at our hospitals and clinics. The mission of the Suspected Child Abuse and Neglect (SCAN) program is to create a standard of excellence for healing children exposed to abuse through education, prevention, detection, and collaboration. The team is composed of child abuse board-certified physicians and a licensed clinical social worker/program manager with expertise in child abuse and neglect. The team provides 24/7 consultation coverage and care for all obstetric and pediatric patients and their families throughout Lucile Packard Children’s Hospital Stanford (LPCHS), Stanford Medicine Children’s Health (SCH) ambulatory clinics, and the Stanford Hospital and Clinics (SHC) Emergency Department.

Child abuse is a complex problem that affects all of us and can have lifetime impacts on a child’s well-being and a lasting ripple effect on society. Finding solutions requires input and action from everyone, and the most effective child abuse prevention activities succeed because of partnerships created between child welfare, law enforcement, education, health professionals, and other members of our communities.

If you have concerns about a possible victim of child abuse, please contact your local child welfare or law enforcement agency. County and local child welfare agency listings in all 50 states and the District of Columbia may be found here.

*Resource list adapted from the Peninsula Family Advocacy Program

Provide emergency support to families, including immediate food, transportation, shelter referrals, clothing, and housing assistance.

  • Department of Child Support Services: Enforces financial responsibilities of parents for their children.
    San Mateo County: (866) 901-3212
    Santa Clara County: (866) 901-3212
  • Family Law Facilitator: At the courthouse, provides legal information, forms, and help with procedures related to child support, spousal support, and family law issues.
    San Mateo County: (650) 363-4590
    Santa Clara County: (408) 882-2900
  • Abilities United: Provides training, education, and support for persons with developmental and physical challenges. (650) 494-055
  • Community Gatepath: Provides disability-related services from early intervention for infants to community access and job training for adults and seniors. (650) 259-8508 (adults) or (650) 259-8544 (children)
  • Children’s Health Council: Educational, assessment, and treatment services for children. (650) 688-3625
  • Developmental and Behavioral Unit, Lucile Packard Children’s Hospital Stanford: Completes developmental assessments for children. (650) 725-8995
  • H.E.A.L. (for Kids @ LPCH): School reentry program helping medically fragile children access necessary education services. (650) 725-2381
  • Parents Helping Parents: Resources, support groups for parents of children with special needs. (408) 727-5775.
  • Center for Independence of the Disabled: (650) 645-1780
  • Parca: Advocates for families of children with developmental disabilities; activity and support groups, after-school recreation, respite care. (650) 312-0730
  • Regional Centers: Provides services to individuals with developmental disabilities and services for children ages 0 to 3 with or at risk for developmental delays.
    Golden Gate (San Mateo County): (650) 574-9232
    San Andreas (Santa Clara County): (408) 374-9960
  • Supplemental Security Income (SSI): Cash assistance for low-income aged, blind, or disabled persons. (800) 772-1213
  • Community Overcoming Relationship Abuse (CORA) (San Mateo County): Confidential services to victims of domestic/dating violence; help with restraining orders. 24-hour hotline: (800) 300-1080; legal information line: (650) 259-1855
  • Next Door Solutions to Domestic Violence (Santa Clara County): Domestic violence full-service agency and shelter. 24-hour hotline: (408) 279-2962 or (408) 501-7550
  • Support Network for Battered Women (Santa Clara County): Services for victims of domestic violence and their children. 24-hour hotline: (800) 572-2782
  • Restraining Order Clinic (San Mateo County): Help with temporary restraining orders. (650) 358-0745
  • Family Court Restraining Order Self-Help Center (Santa Clara County): Help with temporary restraining orders. (408) 534-5600, ext. 7
  • Rape Trauma Services: 24-hour hotline: (650) 692-7273
  • StarVista, Healthy Homes Project (see Child Abuse): (650) 579-0361, ext. 12
  • Community Health Advocate Hotlines: Screens for Medi-Cal, Healthy Families, Healthy Kids, and County Indigent Care program eligibility and helps families enroll in the right program. Call to find local places to apply for all health insurance/coverage programs at once.
    San Mateo County: (650) 616-2002
    Santa Clara County: (888) 244-5222
  • Medi-Cal: California’s Medicaid program that provides health insurance coverage for low-income families and elderly or disabled individuals.
    San Mateo County: (650) 802-6470; East Palo Alto and Menlo Park: (650) 363-4175
    Santa Clara County: (408) 817-6000
  • Indigent Care: Low-cost medical services for adults without health insurance at county clinics and hospitals.
    Santa Clara County: Ability to Pay Determination Program: (408) 885-7470
    San Mateo County: ACE, DHC, or MCE: (650) 616-2002
  • County Housing Authority Offices: Rental subsidies, low-income housing provision (Section 8, Public Housing).
    San Mateo County: (650) 802-3300
    Santa Clara County: (408) 275-8770
  • Mid-Peninsula Housing Management: Provides affordable housing in San Mateo and Santa Clara. (650) 356-2900
  • HIP Housing (San Mateo County): Home sharing, self-sufficiency services, home equity conversion programs, general affordable housing. (650) 348-6660
  • Shelter Network: Housing and support services for homeless families. (650) 685-5880, ext. 211
  • Emergency Housing Consortium (Santa Clara County): Shelter, housing opportunities, and supportive services for homeless families. (408) 294-2100
  • Catholic Charities: Transitional and permanent housing and supportive services.
    San Mateo County: (415) 972-1200
    Santa Clara County: (408) 468-0100
  • Community Action Agency (San Mateo County): Home weatherization services, supplemental payment of energy heating costs, appliance replacements, emergency food. Leave a message with information: (650) 595-1342
  • Inspection Services (see Housing Box)
  • Community Legal Services in East Palo Alto: Legal help with immigration issues. (650) 326-6440
  • Coastside Hope (San Mateo County): Legal help with immigration. (650) 726-9071
  • Katherine and George Alexander Community Law Center: Legal help with immigration. (408) 288-7030
  • International Institute of Bay Area (San Mateo County): Naturalization, immigrant legal services, and community education and outreach. (650) 780-7530
  • Immigrant Assistance Line: (415) 543-6767 (Spanish/English); (415) 543-6769 (Cantonese)
  • Immigrant Hotline of the Services, Immigrant Rights, and Education Network (SIREN) of Santa Clara County: Citizenship-application assistance; immigration education. San Jose: (408) 453-3003 or (408) 453-3013 (hotline)
  • Asian Law Alliance (Santa Clara County): Immigration consultations and legal representation. (408) 287-9710
  • StarVista (San Mateo County): Provides counseling prevention, early intervention, education, residential programs, crisis intervention, and suicide prevention. 24-hour information and hotline: (650) 579-0350
  • Family Law Facilitator (see Child Support)
  • Family and Children Services: Parenting classes only. (650) 326-6576
  • Kinship Support Services (San Mateo County): Counseling, tutoring, and other support services for children being raised by relatives. (800) 496-3019
  • Superior Court of California Family Court (Santa Clara County): Child custody mediation, emergency screening and evaluation services. 
  • Access for Infants and Mothers (AIM): Low-cost health coverage for pregnant women who don’t have health insurance. Must apply before 30th week of pregnancy. (800) 433-2611
  • Family PACT: Free family planning services for low-income women, men, and teens. (800) 942-1054
  • Planned Parenthood: Counseling and health care for contraceptive needs.
    San Mateo County: (650) 948-0807
    Santa Clara County:  (408) 795-3600
  • Family Health Services Resource Line: Free or low-cost clinics. Call the Prenatal to Three Initiative to find a clinic or a home visit: (888) 840-0889
  • California Youth Crisis Hotline: (800) 843-5200
  • National STD/AIDS Hotline: (800) CDC-INFO [(800) 232-4636]
  • Low Income Home Energy Assistance Program (LIHEAP): Weatherization services, utility assistance. Call the Community Action Agency to apply: (800) 499-1348
  • California Alternate Rates for Energy (CARE): 20 percent discount for PG&E customers who meet income guidelines. (866) PGE-CARE [(866) 743-2273]
  • PG&E Medical Baseline Program: Discounts for customers with certain medical conditions. (800) 743-5000
  • SBC/ATT Universal Lifeline Service: 50 percent discount on local phone service for low-income customers. (866) 999-6181