Our patient rooms
Your child’s nurse will tell you about the room and how to use the provided TV and iPad
Inside your child's room
Our Welcome Desk
Our Welcome Desk team greets visitors, patients, and family members and can help you and your family get around the hospital
View our visiting information and guidelinesAt Stanford Medicine Children’s Health, doctors, nurses, and other staff will care for your child. Our team works hard to give your child the best care and to include your family in decisions about your child’s treatment. The care team welcomes your questions, concerns, and thoughts about your child’s care.
This guide provides information on the services and resources available at Lucile Packard Children’s Hospital Stanford to help you and your child during a hospital stay.
When you walk through our doors, you will first meet the Welcome Desk team. They greet visitors, patients, and family members and can help your family and you get around the hospital. There are Welcome Desks in both the West and Main Buildings.
Stanford Children’s creates a safe and healthy space for you and your child. For that reason, all hospital visitors, family members, and patients must check in at the Welcome Desk to receive an ID badge before entering the hospital.
The Welcome Desk team also has information on the many resources and programs at Lucile Packard Children’s Hospital Stanford. If you have a question, just ask! Nothing is too large or too small for our staff.
If you are unable to visit the desk, you can use the phone in the hospital room or your own cell phone to call us.
Phone Number/ Information Desk: (650) 497-8005
As a community, we treat each other and you with care and respect. Please talk with your bedside nurse, unit manager, patient navigator, social worker, or chaplain if you need support during your child’s hospital stay.
At Stanford Medicine Children's Health, we know that family and friends are an important part of each patient’s healing experience. As part of our commitment to family-centered care, we welcome visitors and encourage families to spend as much time together as possible in our hospital.
The Hospital Operator can connect you to any department or phone number not listed in this guide.
If you do not have a cell phone, you can make calls from the hospital phone in your child’s room. From a hospital phone:
Network: StanfordChildrens
Password: No password needed
The free Stanford Medicine Children’s App can help you walk around the hospital, open MyChart and find hospital services and other tools to improve your stay.
Social workers give your child and family support and counseling. They are connected with many resources and services in the community.
Some of the primary ways they can assist you include:
Some of these services can help with finances, legal issues, and mental health needs.
We strive to provide complete support to all our patients and their families. This includes respecting their language or cultural needs. Our first priority is effective communication between you and our medical team.
If you prefer to receive medical information in a language other than English, our free Interpreter Services team is available to assist patients and their families effectively communicate about and understand their medical journey.
You can use interpreter services 24 hours a day, 7 days a week, and 365 days a year—either in person or by video or phone.
We partner with specialized agencies to meet our families’ needs.
When you or your child are in the hospital, it can be difficult. Our professional health care chaplains are focused on the healing journey of each person. They honor all cultural, spiritual, and faith backgrounds.
You or your child may benefit from supportive services from our chaplains, like prayer, meditation, deep listening, or open presence. Chaplains can help with special religious requests and often work with local religious groups.
We are here to:
The hospital Sanctuary is a beautiful retreat offering patients, families, and visitors of all faiths traditions a quiet space for individual prayer, meditation, or worship.
The Sanctuary is located on the first floor of the Main Building. The Sanctuary, Healing Garden, and Labyrinth are open to patients, families, and staff of all backgrounds and faith traditions. Open 24 hours a day, 7 days a week.
When a child is hospitalized, one concern is the fear of falling behind in school. Carrying on the everyday activity of going to school can have a positive effect on the hospitalized child’s attitude toward and acceptance of treatment. The expectation that school age children will participate in this program gives them a familiar and reassuring routine in an unfamiliar setting.
The Lucile Packard Children’s Hospital School Program, a unique collaboration between the Palo Alto Unified School District and the hospital, has been in existence since 1924. Since that time, there have been many advancements in medicine as well as innovations in the field of education, but providing a quality education to critically and chronically ill children continues to be a priority in this partnership.
Staffed by credentialed Palo Alto Unified School District teachers, the Lucile Packard Children’s Hospital School offers a fully accredited academic curriculum for school age students. The school also offers enrichment programs such as art and drama.
Hospital School teachers may contact students’ home schools to ensure continuity of curriculum and to facilitate school re-entry. Students are encouraged to continue the academic programs of their home schools, or if needed, can be placed in appropriate grade level curriculum through the Palo Alto Unified School District. Transcripts and/or progress reports are provided to home schools upon request.
Ronald McDonald House Charities Bay Area (RMHC Bay Area) helps sick kids and their families by giving them comfort and support when they need it most.
The team has many services for families, including:
The Pharmacy Department at Lucile Packard Children's Hospital Stanford includes the following services:
MyChart
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