Care Coordination Liaisons

The Care Coordination Liaison serves as an advocate and point of contact for assigned patients and families by assisting with navigating medical systems and available resources. The Care Coordination Liaison is responsible for assisting patients and families with access to medical care and resources throughout treatment at Lucile Packard Children’s Hospital Stanford. The goal of the liaison is to help identify barriers to medical treatment, ensure access to appropriate resources, improve patient experience, and resolve issues that could affect smooth care progression. The Care Coordination Liaison is responsible for performing delegated functions related to discharge planning, utilization management, and patient care coordination by communicating and collaborating with the Case Managers, Social Workers, Residents, and other interdisciplinary team members.

Care Coordination Liaisons assist patients and families in a wide variety of ways such as:

• Collaborating with health care providers, Case Managers, Social Workers, and other key people involved in the daily activities of providing medical care to patients at the hospital.
• Acting as a primary liaison between Lucile Packard Children’s Hospital Stanford and community resource agencies, insurances, and health care vendors.
• Coordinating transportation, lodging, meals, or other needed resources that may cause a barrier to patient care and/or continuity.
• Communicating utilization review, discharge planning, psychosocial considerations, financial needs, and other related information to appropriate care providers and community agencies.
• Assisting Case Management in the discharge planning of patients for safe progression.

Lucile Packard Children’s Hospital Stanford
Care Coordination Department
725 Welch Road
Palo Alto, CA 94304
Phone: (650) 721-1583
Fax: (650) 497-8355

Hours of Operation
Monday - Friday
8 a.m. - 5 p.m.